Security is one of the first topics that comes up in almost every demo, evaluation, and conversation we have with labs considering agentic AI. The moment an AI can act, not just answer questions, a different question takes over: “Is it safe?”
It’s the right question to ask. Laboratory systems hold sensitive operational data and support workflows where permissions, traceability and accountability matter. Introducing AI into those workflows requires more than useful capabilities. It requires clear boundaries around what AI can access, what it can do and how its actions are recorded.
Sophia AI is built to operate within the existing security and governance model of QLIMS. Its interactions with the system are governed by authentication, user permissions and audit trails, helping laboratories explore AI-assisted workflows without treating security as an afterthought.
Here’s what that means in practice.
Authentication & Access Control
- Zero credential exposure. You never provide a username or password to Sophia. Authentication is handled automatically and securely in the background through tokenized sessions.
- Role-based access control (RBAC). Every action Sophia performs is governed by your existing QLIMS permissions. She can only do what your account is authorised to do, nothing more.
- Session-scoped. All API interactions are tied to your authenticated session, preventing any unauthorised access.
Data Security
- No data storage. Sophia does not store, log, or retain your laboratory data, sample information, or credentials between sessions.
- Encrypted communication. All interactions with the QLIMS Action API occur over encrypted channels (HTTPS/TLS).
- Audit trails. Every action performed in QLIMS, whether by a person or by Sophia, is fully logged and traceable in the system’s audit trail, ensuring complete accountability.
Compliance & Governance
- 21 CFR Part 11 / GxP ready. QLIMS is built for regulated laboratory environments, so every action Sophia takes is auditable and traceable.
- No autonomous overreach. Sophia follows strict directives. She never creates, modifies, or deletes records without your explicit instruction, and she always asks permission before creating new identifiers or entities.
- Transparent actions. Before executing any significant operation, Sophia walks you through exactly what will be done.
Security is part of making AI useful
AI has the potential to reduce administrative work and help laboratory teams interact with their systems more efficiently. But capability alone isn’t enough. Laboratories also need confidence in how AI accesses information, performs tasks and leaves a traceable record of its activity.
Sophia AI brings AI-assisted workflows into QLIMS’s existing security and permission framework, helping teams explore what AI can do while keeping access, control and accountability central to the process.
Curious how Sophia AI could support your laboratory workflows? Contact us for a personalised walkthrough and explore how its capabilities could fit your lab’s needs.











